Error loading achievement progress

Hello! My name in Minecraft Bedrock is Emilombardi, and from the first moment I downloaded the launcher from Xbox and proceeded to start the game, I can play it normally, the problem is that both my worlds and the realms that I play do not have cheats activated and The progress continues without progress, I carry it out repeatedly and they still do not advance. I already sent the problem to the support team but the solutions they gave me did not solve it, that is why I am writing to you hoping that you will give me answers and solutions to ensure that my achievements do advance and I can unlock them, because I cannot unlock them. Neither are achievement awards, thank you very much in advance and I hope you can help me.