I can't get the achievement

I can't get the achievement. I connected to the Internet, reinstalled the game and waited 24 hours, re-logged into my account, searched in different forums - nothing helped. The most important thing is that I did not find a solution to the problem on jira. But I can't find such a service on my PC. Also, in addition, I want to say that on a friend’s computer I was able to get the achievement in my account.