Cannot change, access skins, or minecoins in dressing room

I am on Minecraft switch and the dressing room is not working. I cannot access my skins and the cannot change my current skin. The button that says “Change classic skin” is disabled. When I press the “+” button a blank gray box comes up. When I press the “Y” button which would normally take you to buy mine coins nothing happens. I restarted my console and Minecraft multiple times and nothing happens.