sometimes I can not enter the game since it stays on the loading screen at 46% and from there it does not progress. I don't know if it's my device or what

when trying to enter the game there is no response to start playing the screen remains on the load 46% and does not advance no matter how long you wait, it does not advance. There are times when restarting my device if I could play but now it no longer works like that I can no longer enter