After purchase minecraft windows 10 master collection, didnt receive 1000 minecoin

After purchase minecraft windows 10 master collection, didnt receive 1000 minecoin Since 18 October 2020, still not yet solve, i still trying need anyone to help me, i was bought that on 18 October 2020 , i was try so many time log out and log in and doesn't work. But the skin, texture and world is playable, just only the 1000 minecoin, pls help me....

i got proof i bought that pls check my acc and the detail i send in picture