Software has to be closed due to an error

Dear Support Team,

we are getting following error 'An error has occurred, the software will be terminated'. again again while trying to start playing Minecraft online via Nintendo Switch.

We delete the software and reload it again and again but does not help we get this error message again. This is now for three weeks.
It takes up to 20 minutes until the Moyang screen loads, is this normal?

Thanks for your prompt help.

Ayse