skins being erased

a lot of the time when i go into minecraft on any platform my skins are set to default and its either 2 steves and an alex or 2 alexes and a steve. my skins are basically being whiped from my microsoft account and i HATE IT. i keep making my skins again and again and they keep getting reset again and again. this is VERY ANNOYING. i hate wearing a default skin. i will completely quit bedrock edition if this doesnt stop happening. this is too annoying. FIX IT