Get "There was a problem loading the world" when trying to create a world

I just bought the Minecraft for ps4 and when I try to play when I want to start to create the world it sends me the error There was a problem loading the world and it takes me out and I try to enter again and it no longer allows me, I have tried with my PlayStation account Network, I made a Microsoft account and it lets me play the game with none, I need help because the game is useless that way