I do not upload the custom skin on PS4 and not even create one with many of the items available, including those I bought

hi, my problem is when I go to load my custom skin, it comes out constantly and for some time, "unable to load the object" but my connection works and it never happened to me always with the same skin , and also it doesn't make me customize a new skin with the accessories I already own or have purchased, so it's a problem because hindsight I spent my coins in vain, please do something