[MCM-984] The map Space Adventure is broken on PS4. Every time I push the start button the map fails to begin.

[1.14]

Partner Rank:

Partner Team Reporting:

Everbloom Games

Verification builds:

1.14.41 PS4

Summary:

The map Space Adventure is broken on PS4. Every time I push the start button the map fails to begin. I tested this 10 times on the same template, 4 out of 10 times the map fails to start. Uninstalling the template and reinstalling causes the same behavior. Also on PS4 and Nintendo Switch when I reached the second chapter the custom AI are missing.

Impact:

Live Marketplace content is unplayable

Repro Steps:

Download and create a copy of Space Adventure from the Marketplace
Walk up to the button on the lobby and Press it.
The sign changes in front of you tells you to reinstall the map to play again.
If the screen turns black and a cutscene begins save and quit and return to step 1.

Observed Results:

When the map did not start I was stuck in the lobby of the map. The sign in front of me changed but the game never began.

When the map did start and I reached the second chapter, I walked to the elevator as instructed and noticed the elevator was already down so I hopped down and went to find my crew. No crew. Went into creative and flew up the elevator, switched back to Default and pressed the button. The elevator came up and went back down. I again hopped off and walked to where the crew should be. The dialog commenced and as I walked over to the barrier blocks up ahead in the path the game crashed. Tried this over a few times but no dialog ever played again, but the crashing is consistent. On one occasion the dialog began and I walked my invisible crew to the first puzzle, then the game crashed and continued crashing everytime I tried to restart it.

Expected Results:

When pressing the button in the lobby the game should start. When starting the second chapter the AI should be present and the game should be stable and not crash.

Screenshots/Videos attached:

Yes

Regression Builds:

Unknown on PS4

Notes:
This bug was tested on Xbox One, Nintendo Switch, Android, iOS, Windows 10 and PS4. The map only failed to work on PS4 and Windows 10. The AI failed to load in chapter 2 on PS4 and Switch.