Live pack issue - Planes Add-On by Kreatik Studios crashes on Android, iOS and Nintendo Switch

1. Partner Rank 1 (critical, as this is live content)
2. Partner Team Reporting Kreatik Studios
3. Verification builds 1.20, 1.21 and higher (including future releases. Applies to the following platforoms: Nintendo Switch, iOS and Android
4. Summary the game crashes upon loading the add-on or while playing, and the software closes
5. Impact
   • The bug has led to a noticeable decline in sales. Potential customers are deterred by negative reviews, resulting in lost revenue opportunities.
   • User Ratings: The content pack currently shows an unusually high number of 1-star ratings. Analysis of user feedback indicates that the majority of these ratings are directly related to this bug.
   • Given the critical nature of this bug and its direct impact on revenue, user satisfaction, and team efficiency, it is crucial to prioritize its resolution. If not addressed promptly, we risk further decline in sales, damage to our brand reputation, and continued strain on our development resources.
6. Repro Steps
   • Step 1: download the Planes Add-on by Kreatik Studios from the Minecraft Marketplace on Nintendo Switch (crash also happens on some iOS and Android devices)
   • Step 2: Load the add-on
   • Step 3: Game will crash upon loading, or while playing
7. Repro Rate
   • Attempted 3 times on Android, could not replicate. It is most often occuring on Switch devices, based on the feedback we get from users via Compass Excel. Repro rate 2/4.
8. Observed Results
   • the game crashes upon loading the add-on, and the software closes
9. Expected Results
   • the game loads the add-on correctly and does not crash the game
10. Screenshots / Videos attached: Yes/No Yes, A screenshot of the issue on Switch upon loading the add-on that we got via email from a user who purchased the pack, with the error message translated from Chinese to English, is attached.
11. Regression Builds The crash appeared since launch of the product and has always been there and didn't work in any version. Tested in 1.20 and up
12. Notes We were not able to replicate this issue ourselves, and it seems that Cert didn't flag anything unusual either during the review process, other than graylisting on low-tier devices.