game crash on PS5 by loading our world "Weapons Evolve"

 

Partner Rank: 1

Partner Team Reporting: HorizonBlocks

Verification builds: 1.20.41 only on PS5

Summary: Our product "Weapons Evolve" was released on November 7th 2023. After releasing the content we got many bug reports from our users, which said that their game is crashing when loading the world. 

Impact: All the players on PS5 cannot play our content. They are really frustrated what we can see in our reviews. 

Repro Steps:

1. Download the world "Weapons Evolve" on the PlayStation 5

2. Import the world

3. Start the world

Observed Results:  The complete application on PS5 crashes by loading the world. This just appears on PS5. We testet on other devices like iOS, Android and Windows, where the world loads without any problems. 

Expected Results: On PS5 it should be possible to play our world. 

Screenshots/Videos attached: Unfortunately not

Notes: This has been tested on different devices and the bug only appears on PS5