[MCM-1116] The map Space Adventure has a sequence that crashes the client causing the game to break in a variety of ways.

[1.16]

Partner Rank:

Partner Team Reporting:

Everbloom Games

Verification builds:

1.16.20

Summary:

When you reach a sequence inside the Temple during the second chapter of Space Adventure the whole game crashes making you have to restart Minecraft. After restarting the map it sometimes can recover and be playable but most times the AI crew disappear breaking the game immersion. Sometimes the game reloads the sequence and it crashes again. Then there are the instances where the player spawns into a totally broken map with no sequence or crew. This map is a part of Realms+ and this happens on realms as well as off it.

Impact:

Live Marketplace and Realms plus content is unplayable

Repro Steps:

Install the provided world save file Space Adventure Crash Bug.mcworld
Select the world Space Adventure Crash Bug to start the map
A Prompt asking for the template from the marketplace will pop up
Download the missing Space Adventure template from the marketplace
When the world loads in, stand still and wait about 20 seconds until you hear a chirping sound, and a humming/ vibrating ambient sound
Walk through the door in front of you and go up the stairs to trigger the sequence.
During this cut scene the game will crash.

Observed Results:

When running up the stairwell and waiting for the sequence to commence, the map seems to freeze up and crash the entire game.

Expected Results:

The game should not crash causing all kinds of different issues that inhibit and sometimes prevent the player from continuing the game. At the point that this crash happens in the game an average player will have invested about an hour and a half of gameplay and is well involved in the story and have also been seen throwing fits on YouTube when the crashes happen on their videos and live streams.

Screenshots/Videos attached:

Yes

Regression Builds:

Unknown this has been happening since after the release of this map on 1.13

Notes:

The map needed to perform these reproduction steps has been given to Greggo on Slack please request the necessary mcworld from him. Without this map the only reliable way to get to this part of the map is to play all the way until reaching this point which sometimes can take over an hour and a half.

Video Links

Space Adventure on Realms Crash

https://drive.google.com/file/d/1Bb-ge5GeWxfylpivnyiFDm9XZo_bdiUb/view?usp=sharing

Space Adventure off Realms Crash

https://drive.google.com/file/d/1JigfVhqGyryGd-i6kP28TkR8JiOCAMfm/view?usp=sharing