Mojira Archive
MCL-24054

Unable to install bedrock edition because of verification issue.

I am unable to install bedrock edition through any service and I keep getting the message "Unable to verify what products you own. Please check your internet connection" and when I press install, I get the screen attached. I have left it on this screen overnight, and I have a stable internet connection. When I tried to install it through the Xbox app, less than one second after pressing install, it said the game was ready and when I clicked play the Xbox app crashed. When I reopened both the launcher and the Xbox app, they both showed nothing had been installed. I have repeated those processes multiple times. I can install java edition and I can play bedrock on other computers through the same account.

Heres what I have done:

  • restarted the launcher 
  • uninstalled and reinstallled the launcher 
  • tried to install through the Xbox app 
  • restarted windows
  • updated windows
  • signed out of the MS store, Xbox app, and launcher. Then uninstalled and reinstalled the launcher and signed back into everything
  • checked the firewall
  • made sure my account was not in minor mode
  • reset the launcher in settings

 

Awaiting Response

Bluejay1114

2024-02-06, 12:31 AM

2024-02-06, 10:48 AM

2024-02-06, 10:48 AM

0

1

Unconfirmed

2.16.12 (Win 10/11)

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