Mojira Archive
MCL-22728

launcher.dll: LoadErrorNotPresent (couldn't connect to the minecraft services)

Minecraft Java Edition
Windows 7
Java 8 update 351 (64 bit)

1. About a week ago, the game in the launcher switched to offline mode.
I tried to reinstall it again:

  • completely uninstalled the game through the control panel and deleted the ".minecraft" directory
  • disable antivirus
  • went to the site minecraft.net, logged in with a Microsoft account and downloaded the installation file MinecraftInstaller.msi (Minecraft: Java & Bedrock Edition for PC) and launched it
  • when installing the installation game, the message "..launcher.dll: LoadErrorNotPresent" appeared
  • I have attached files to this paragraph of my message: launcher_log(1).txt and launcher.dll_LoadErrorNotPresent.jpg.

2. After talking with technical support, I updated the drivers and software. They also suggested to me an alternative way to download the game https://www.minecraft.net/en-us/download/alternative.

  • completely uninstalled the game through the control panel and deleted the ".minecraft" directory
  • disable antivirus
  • downloaded the Minecraft.exe file for Win7 from https://www.minecraft.net/en-us/download/alternative
  • run this file
  • an authorization window appeared (2.1.jpg), and entered your Microsoft account details (2.2.jpg)
  • the launcher window appeared (2.3.jpg), but the game mode was "PLAY DEMO" and at the bottom there was a message "Oh no something went wrong, and we couldn't connect to the minecraft services"
  • I clicked "Try again" several times, but nothing changed
  • tried to run the demo version of the game, but the message "Sorry, unable to start Minecraft. Please check your configuration." (2.3.jpg)
  • I have attached files to this paragraph of my message: launcher_log(2).txt, launcher_cef_log(2).txt, 2.1.jpg, 2.2.jpg, 2.3.jpg.

Duplicate

BigTiger8607

2022-11-15, 06:08 PM

2023-01-04, 07:13 PM

2022-11-16, 10:44 AM

0

1

Unconfirmed

crash, minecart

2.3.462 (New Windows App)

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