I bought the game but I don't get the confirmation codes

I reported an error due to the installation of the game, which was corrected now, the problem is that I cannot play the game even though I bought it, it asks me for purchase codes that never reached me in the mail even after they discounted the value of my card game and I don't know how to solve this problem, I enter the game and it only gives me the option to play demo and when I buy it I get as if I had never bought it and I bought it from the minecraft account and it sends me to the MOJANG account and asks me Purchase or gift code which I do not have because the confirmation of the purchase does not arrive until now to my email but I enclose the screen that if the recount was made to my card registered in my account with my email