MCD / MCD-358

Cannot join the game if using a different Microsoft account for Dungeons than for Windows

Reporter
Mark Permin
Votes
3
Watchers
1
Resolved
2021-05-20 16:00
Confirmation Status
Unconfirmed
Resolution
Incomplete
Created
2020-04-06 22:31
Updated
2021-05-20 16:00
Affects Versions
Beta Update April 3
Fixed Versions
-
Labels
-

In the launcher all is ok, but in game I can't join in the main menu, how other players.
Error:
----------------------------
The ownership of the game has not been established.

Sorry, but it looks like your account is not associated with any Minecraft Dungeons owner. Make sure you are using the correct Xbox Live account and restart the game
----------------------------

Nickname: MDEsMen

https://imgur.com/a/V8i2E7l
What I can do? I want to play in beta Minecraft Dungeons, because I have it.

is duplicated by: 1 issue
Jamie Powis - 2020-04-06 22:40

I have tried to help this user by doing the following:

Check that account has been approved for beta access on https://dungeons.minecraft.net/
Reinstall the launcher from https://dungeons.minecraft.net/
delete any appdata / localappdatafolders for dungeons
sign out and sign back into the launcher
ensure correct account is signed in
launch the game in english and not russian

Please note the user also tried to install and sign in on a different PC, however the same issue happens.

I believe this to be an account issue

Jamie Powis - 2020-04-07 13:26

I have helped @Aniby gain access to the beta on her PC now, it seemed to be relating to the account they are signed in on Windows 10 with is being used to launch MC Dungeons rather than their MC Account... to remedy this in the short term was by creating a local account on the computer which allowed them to launch the game with the correct account... However this could be a much widerspread issue on release.

I would potentially put this onto the critical path

Mark Holden - 2020-05-30 19:14

I believe I am experiencing the same issue, but it is even worse for me.   It thinks I am my son.  So not only am I not my identity, I kick my son out of the game.

Mark Holden - 2020-05-31 02:43

I have an update on the workaround. No amount of uninstalling and deleting of profiles of the game could fix it.   

However, I created a second "local" account on my OS and then logged in with that.  Then I could finally get it to work.  After that, I logged out and logged back into my first "local" account and I could then get into dungeons.

There definitely should be some more testing around local (OS) accounts on Windows 10 and swapping between "Microsoft accounts" just to play dungeons.

[Mojang] Mega_Spud (Jay Wells) - 2020-12-22 18:22

Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response

Is this still an issue in the latest version? If it is, please try and include steps to reproduce the issue of possible:

Steps to Reproduce:
1.
2.
3.

Observed Results:
(Briefly describe what happens)

Expected Results:
(Briefly describe what should happen)

If your ticket does not look like the example given here, then it's likely to be closed as incomplete.

This ticket will automatically reopen when you reply.

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki

[Mojang] Mega_Spud (Jay Wells) - 2021-05-20 16:00

Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.

For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki