- Reporter
Chris- Votes
- 0
- Watchers
- 1
- Resolved
- 2021-05-20 15:55
- Confirmation Status
- Unconfirmed
- Resolution
- Incomplete
- Created
- 2020-05-28 00:38
- Updated
- 2021-05-20 15:55
ChrisI can play offline games, but every time I try to join or create an online game it loads, but then returns to the main menu with a pop up.
NOT LOGGED INTO ONLINE SERVICES Unable to connect to the Minecraft Dungeons service. Please try again later.
I have disabled the Windows Firewall, I have Windows Defender running, but no other AV's. I have no egress restrictions on my routers firewall.
I have reinstalled the game, I have tried to purchase via your website and again via the Microsoft Store.
Please help!!
Thanks!
Tried on my Windows 10 laptop and it worked (but its not really powerful enough to play).
So that rules out my network as the issue.
Created a new Windows 10 user account, removed the launch and the app.
Reinstalled from the Windows store as the new user, still does not work, same error.
Is this still an issue? It's possible that this simply was a temporary outage.
This issue has been temporarily closed as Awaiting Response. Once the requested information has been delivered, the report will be reopened automatically.
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Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.
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