every time i try to play the game it crashes before it loads

Put the summary of the bug you're having here
every time i try to load the game it crashes
What I expected to happen was...: the game would load and play
Describe what you thought should happen herethe game would load and play

*What actually happened was...:*the game crashes every time
Describe what happened here

Steps to Reproduce:
1. Put a step by step guide on how to trigger the bug here
2. ...log on with my profile
3. ...click play game and it crashes