Game not launching

Put the summary of the bug you're having here

What I expected to happen was...:
Describe what you thought should happen here - I thought the game would launch when I click on PLAY

What actually happened was...:
Describe what happened here - Nothing happens, a message screen comes up saying oops it looks like the game has crashed, sorry for the inconvenience. Also when I try to click on the update to 8.13 or whatever it is nothing happens?? What is go

Steps to Reproduce:
1. Put a step by step guide on how to trigger the bug here
2. ...
3. ...