Mojira Archive
MC-278857

Minecraft Profile License Removed Despite Successful Migration

I am experiencing an issue where my Minecraft license was unexpectedly removed from my account, despite completing the migration to a Microsoft account in 2022. I migrated my profile shortly after the migration process began, following all necessary steps, and there were no errors or issues during the migration. However, I noticed later that my game license wasn't in my Microsoft Account anymore.

I don't know if this issue was intentionally made or if it is an error/bug, as I have not received adequate support or a clear explanation from Minecraft Support yet for more than 1 year, I'm reporting this in hopes to get this situation reviewed by a proper developer with jurisdiction in this topic.

Steps to Reproduce:

  1. I migrated my Mojang account to a Microsoft account in June 2022.
  2. After completing the migration, I continued to use my Minecraft account without any issues.
  3. In late July 2022, I noticed that my game license had been removed, and I could no longer access my account and play the game.
  4. I contacted Minecraft support, and they claimed that my profile was never migrated, which contradicts my own experience.

Expected Result:
The migration process should have been completed successfully, with my account retaining access to the game and its license.

Actual Result:
My game license was removed from my account, despite the migration being completed. Minecraft support could not provide any valid reason for the removal, and my account is now inaccessible.

Duplicate

Xymus

2024-12-12, 08:25 PM

2024-12-12, 09:03 PM

2024-12-12, 09:03 PM

0

0

Unconfirmed

(Unassigned)

1.21.4

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