unable to run game, just paid and downloaded it and cant play

Put the summary of the bug you're having here

What I expected to happen was...:
Describe what you thought should happen here
game should download and i should be able to play it
What actually happened was...:
Describe what happened here
game wont download and just comes up with a crash report.......so ive just wasted my money and i want a refund!!!!
Steps to Reproduce:
1. Put a step by step guide on how to trigger the bug here
2. ...
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