I bought the Game and they didn't give it to me.

Put the summary of the bug you're having here

What I expected to happen was...:
Buy the game and it will come to me
What actually happened was...:
I bought the game on their page, but in addition to telling me an error on the page that did not go to the second step, they added the charge, and I did it 2 times and 2 times they added the charge but I never received the game

Steps to Reproduce:
1. Payment was made but the game was not sent to me

2. It was paid 2 times and I did not receive the game