2 payments, (error - it should be one), not received any purchased item

Dear all, from credit card was 2 times payed for Minecraft Java version. It was error, it should be 1 time. Please send us one payment back. 

We also did not receive any confirmation about payment, just I can see in my bank, that you received our money. 

 

We did not receive any purchased code.

Summ:

1. Please, send us one payment back. It was error. (we payed it 2 times)
2. Send us purchased code. We have not received anything. 

Thank you

 

Kraus