i cant log in in the game or the website

hello

i want help in the acc someone said if you have that issue you need talk to the support 

anyway i cant log in in the website or the game

without VPN even the game not blocked and my friends playing it without VPN 

my name in the game is 

AshenOne01

i hope you can fix this btw when i log in its says wrong password or username 

but i do the same with VPN its works even i give it to my friend its works without vpn