An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience

The laucher can´t even open the game and show the message:
"An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience"
There is no crash report. I only have laucher_log.txt
I already tried

• disable firewall
• update Java
• update Video driver
• reinstall the game
  Nothing works