(Solved, please close) Cannot select packs

My friend can't select his resource packs, which is a problem for him, as he does youtube, and it would affect his quality. He has tried restarting minecraft, using both new and old launchers, and re-downloading Java, none of this has worked for him. ( https://gyazo.com/577cfb3c9218f5764a6dcb2f7c3d48d5 )