game crashes will not load if you can not fix it refund my payment for it

Put the summary of the bug you're having here Game will NOT load

What I expected to happen was...:
Describe what you thought should happen here
game should load but it crashes
What actually happened was...:
Describe what happened here
game crashed
Steps to Reproduce:
1. Put a step by step guide on how to trigger the bug here
2. ...try to start game
3. ...