BDS-8386Unable to purchase new works for 4 days
Hi
i really hope you can help? My son is using Minecraft on his iPad which has the very latest iOS update and has been unable to purchase any new worlds for 4 days now. When you click I'm the purchase button it comes up with sorry maybe check your internet. We have rebooted as advised but our internet connection is actually working all well. It seems to be an actual Minecraft app error. I have read countless advice on forums and on Xbox live as well but can't seem to fix. I even uninstalled the app twice now and reinstalled. It used to work perfectly and this is happening all of a sudden
please help
Environment
iPad latest version
Comments1
History1
Resolution: Unresolved → Invalid
Thank you for your report!
Unfortunately, as this is an account issue. We do not have the tools to help you on this tracker.
Many of these issues with store purchases come from your account not being signed in correctly. Our amazing community over at the Community Support Discord Server may be able to help.
If you don't find help there or they're unable to resolve it with you, please contact Mojang Customer Support.
Best of luck.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 BDS Wiki – 📖 FAQs