The gamertag was changed and the permitions on Microsoft account. Minecraft did not changed to the new gamertag with the correct permitions.
Urgent. Thank you for your help
Comments2
History3
Resolution: Unresolved → Awaiting Response
Resolution: Awaiting Response → Unresolved
Resolution: Unresolved → Incomplete
Log out and log back into your xbox live account
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki