Purchase problems

I purchase a few things on the Mine Ville server. I purchase a skyblock pass for myself and a friend, I also purchased access to all game modes and those all worked. Later I purchased a flying ship and a minion. Total I spent a bit over $50. Both the ship and the minion did not work and those were both my most expensive purchases. Nowhere in their server does it have a place to submit a ticket or get ahold of any customer support. On top of all that my inventory constantly disappears and hours of work is gone. I would just like my money back, yes I have all the receipts.