My Realm Mqueiroz003 don’t open

First, It’s an absurd!!!!! I opened one ticket and the answer was that you just accept tickets in English!!! If you sell the product to Brazil, you need answer in Português also!!! I will open a reclamation about it, and if necessary, I will call for the owners in to managers this site. I am the client! You must use the translate. 

 

My Realm don’t open!!! I paid to use this game and I want play! Could you please check for me?