Can't Join Worlds

Hi

 

Can you please check that there isn't a bug Minecraft presently as my children cannot play with each other playing at home on the same Wi-Fi network. Presently my son is playing on the windows 10 platform and my daughter is playing on the same Minecraft version on the iPad. When they try to join each other it says that they can't join the network. After hours of searching I found out how to change the privacy settings on the Xbox with The account privacy settings to be able to play friends or play online. I have logged out and log back in again I've unfriended and re-friended them again shut the software down and turned it on again of shut my computer down and turned it on again and They can never join the world. 

this has been  happening for about a month now, where as before there was no issue. So you have clearly change something in an update as this software is updated in the last fortnight and the problems persists within the system. 

 

Given I've paid probably £50 in subscriptions for this software, I find it amazing how hard it is to actually play other people, which is the whole purpose of the game. Can you please investigate as this is driving me and my family insane. 

Jonn