I bought a realm and I charge for it but the realm was not created and I got a message that an error was created and then the world was created and more than 1 day had passed

I have the same issue 

Thank you for your report!
However, this issue is Invalid.

This is an account issue. We do not have the tools to help you on this tracker.
Please contact the Customer Support.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 BDS Wiki – 📖 FAQs