{
   "expand": "operations,versionedRepresentations,editmeta,changelog,renderedFields",
   "id": "431532",
   "self": "https://bugs.mojang.com/rest/api/2/issue/431532",
   "key": "BDS-12846",
   "fields": {
      "issuetype": "1",
      "project": "11700",
      "fixVersions": [],
      "resolution": "7",
      "customfield_10500": {
         "self": "https://bugs.mojang.com/rest/api/2/customFieldOption/10300",
         "value": "Unconfirmed",
         "id": "10300",
         "disabled": false
      },
      "customfield_12800": null,
      "customfield_12602": [],
      "customfield_12601": null,
      "customfield_12604": null,
      "customfield_12603": null,
      "customfield_12606": null,
      "customfield_12605": null,
      "customfield_12608": null,
      "resolutiondate": "2021-04-15T18:48:43.000+0300",
      "customfield_12607": null,
      "customfield_12609": null,
      "workratio": -1,
      "lastViewed": null,
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         "isWatching": false
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      "created": "2021-04-15T16:31:36.000+0300",
      "customfield_12000": null,
      "customfield_12201": null,
      "customfield_12600": null,
      "labels": [],
      "customfield_11700": "{}",
      "versions": [
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      "issuelinks": [],
      "assignee": null,
      "updated": "2021-04-15T18:48:43.000+0300",
      "status": "5",
      "description": "Hello and good morning, I have a realms hosted on my Minecraft account for up tp 10 players, and as of yesterday anout 2pm Est we were unable to join our realm.\r\n\r\nI have gone through the help page dedicated and looked through the internet and YouTube but to no avail, anytime My wife Hannah, my sister (out of state on a Xbox), or I try to, it goes through the loading screens and right after \"loading resource packs\" it will conk out and display \"unable to connect to world\".\r\n\r\n\u00a0\r\n\r\nWe have restarted our devices and minecraft, logged out of our accounts, etc. I tried to reupload the world but it would error out and say a problem occured.\r\n\r\nThanks in advance,\r\n\r\n--Nathan--\r\n\r\nPs. and realms subscription is still active\u00a0 --enclosed",
      "customfield_11100": null,
      "customfield_11300": null,
      "customfield_11500": null,
      "customfield_12503": null,
      "customfield_12700": null,
      "customfield_12502": null,
      "customfield_12504": null,
      "attachment": [
         "398258"
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      "summary": "ppersonal realm \"unable to connect to world\"",
      "creator": "JIRAUSER634160",
      "reporter": "JIRAUSER634160",
      "customfield_10002": null,
      "customfield_12501": null,
      "customfield_12500": null,
      "customfield_11601": null,
      "customfield_11600": "0|i1w2tr:",
      "environment": "Android Moto G Play (2021)",
      "customfield_11801": null,
      "customfield_11800": null,
      "customfield_11602": null,
      "customfield_11802": null,
      "comment": {
         "comments": [
            {
               "self": "https://bugs.mojang.com/rest/api/2/issue/431532/comment/972940",
               "id": "972940",
               "author": "ocelotonesie",
               "body": "*Thank you for your report!*\r\nHowever, this issue is {color:#FF5722}*Invalid*{color}.\r\n\r\nIssues such as these are often due to a temporary service outage, and are handled by the team outside the bug tracker.\r\n\r\nWatch [Mojang Status|https://twitter.com/MojangStatus] for official announcements, or [Downdetector|https://downdetector.com/status/minecraft] for community reported outages.\r\n\r\nIf there is no general outage, please first try to verify that the problem is not with your local connection or network settings. Afterwards visit *[Minecraft Community Support|https://discord.gg/58Sxm23]* for assistance and refer to this ticket (e.g. \"I have reported this issue on Mojira as MCPE-_{color:gray}XYZ{color}_.\").\r\nYou might also try to deactivate any VPN in use, and check your firewall settings. If your device supports mobile data, try switching to wifi. If possible, try using a different wifi network.\r\n\r\nIf you are still unable to access a paid service such as a realm or purchased content, please contact [Mojang Support|https://help.minecraft.net/hc/en-us/requests/new].\r\n\r\n*Quick Links*:\r\n\ud83d\udcd3 [Bug Tracker Guidelines|https://help.minecraft.net/hc/en-us/articles/360049840492-Mojang-Bug-Tracker-Guidelines] -- \ud83d\udcac [Community Support|https://discord.gg/58Sxm23] -- \ud83d\udce7 [Mojang Support|https://help.minecraft.net/hc/en-us/requests/new]\r\n\ud83d\udcd3 [Project Summary|https://bugs.mojang.com/projects/MCPE/summary] -- \u270d\ufe0f [Feedback and Suggestions|https://feedback.minecraft.net/] -- \ud83d\udcd6 [Game Wiki|https://minecraft.fandom.com/wiki/Minecraft_Wiki]",
               "updateAuthor": "ocelotonesie",
               "created": "2021-04-15T18:48:43.663+0300",
               "updated": "2021-04-15T18:48:43.663+0300"
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            "id": "2132178",
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