{
   "expand": "operations,versionedRepresentations,editmeta,changelog,renderedFields",
   "id": "390575",
   "self": "https://bugs.mojang.com/rest/api/2/issue/390575",
   "key": "BDS-10167",
   "fields": {
      "issuetype": "1",
      "project": "11700",
      "fixVersions": [],
      "resolution": "7",
      "customfield_10500": {
         "self": "https://bugs.mojang.com/rest/api/2/customFieldOption/10300",
         "value": "Unconfirmed",
         "id": "10300",
         "disabled": false
      },
      "customfield_12800": null,
      "customfield_12602": [],
      "customfield_12601": null,
      "customfield_12604": null,
      "customfield_12603": null,
      "customfield_12606": null,
      "customfield_12605": null,
      "customfield_12608": null,
      "resolutiondate": "2020-11-26T22:21:05.000+0200",
      "customfield_12607": null,
      "customfield_12609": null,
      "workratio": -1,
      "lastViewed": null,
      "watches": {
         "self": "https://bugs.mojang.com/rest/api/2/issue/BDS-10167/watchers",
         "watchCount": 0,
         "isWatching": false
      },
      "created": "2020-11-26T21:11:39.000+0200",
      "customfield_12000": null,
      "customfield_12201": null,
      "customfield_12600": null,
      "labels": [],
      "customfield_11700": "{}",
      "versions": [
         "19608"
      ],
      "issuelinks": [],
      "assignee": null,
      "updated": "2020-11-26T22:21:05.000+0200",
      "status": "5",
      "description": "When we go to marketplace it doesn't show anything we have purchased. We have lost everything. All the packs are gone. The email used here is the same as the Minecraft login where the packs are missing. Please help!",
      "customfield_11100": null,
      "customfield_11300": null,
      "customfield_11500": null,
      "customfield_12503": null,
      "customfield_12700": null,
      "customfield_12502": null,
      "customfield_12504": null,
      "attachment": [],
      "summary": "Packs have disappeared ",
      "creator": "JIRAUSER576226",
      "reporter": "JIRAUSER576226",
      "customfield_10002": null,
      "customfield_12501": null,
      "customfield_12500": null,
      "customfield_11601": null,
      "customfield_11600": "0|i1p32v:",
      "environment": null,
      "customfield_11801": null,
      "customfield_11800": null,
      "customfield_11602": null,
      "customfield_11802": null,
      "comment": {
         "comments": [
            {
               "self": "https://bugs.mojang.com/rest/api/2/issue/390575/comment/851089",
               "id": "851089",
               "author": "ocelotonesie",
               "body": "*Thank you for your report!*\r\nHowever, this issue is {color:#FF5722}*Invalid*{color}.\r\n\r\nIssues such as these are often due to a temporary service outage, and are handled by the team outside the bug tracker.\r\n\r\nWatch [Mojang Status|https://twitter.com/MojangStatus] for official announcements, or [Downdetector|https://downdetector.com/status/minecraft] for community reported outages.\r\n\r\nIf there is no general outage, please first try to verify that the problem is not with your local connection or network settings. Visit *[Minecraft Community Support|https://discord.gg/58Sxm23]* for assistance.\r\nYou might also try to deactivate any VPN in use, and check your firewall settings. If your device supports mobile data, try switching to wifi. If possible, try using a different wifi network.\r\n\r\nIf you are still unable to access a paid service such as a realm or purchased content, please contact [Mojang Support|https://help.minecraft.net/hc/en-us/requests/new].\r\n\r\n*Quick Links*:\r\n\ud83d\udcd3 [Bug Tracker Guidelines|https://help.minecraft.net/hc/en-us/articles/360049840492-Mojang-Bug-Tracker-Guidelines] -- \ud83d\udcac [Community Support|https://discord.gg/58Sxm23] -- \ud83d\udce7 [Mojang Support|https://help.minecraft.net/hc/en-us/requests/new]\r\n\ud83d\udcd3 [Project Summary|https://bugs.mojang.com/projects/MCPE/summary] -- \u270d\ufe0f [Feedback and Suggestions|https://feedback.minecraft.net/] -- \ud83d\udcd6 [Game Wiki|https://minecraft.gamepedia.com/Minecraft_Wiki]",
               "updateAuthor": "ocelotonesie",
               "created": "2020-11-26T22:21:05.765+0200",
               "updated": "2020-11-26T22:21:05.765+0200"
            }
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      "votes": {
         "self": "https://bugs.mojang.com/rest/api/2/issue/BDS-10167/votes",
         "votes": 0,
         "hasVoted": false
      }
   },
   "changelog": {
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      "histories": [
         {
            "id": "1900143",
            "author": "ocelotonesie",
            "created": "2020-11-26T22:21:05.767+0200",
            "items": [
               {
                  "field": "resolution",
                  "fieldtype": "jira",
                  "from": null,
                  "fromString": null,
                  "to": "7",
                  "toString": "Invalid"
               },
               {
                  "field": "status",
                  "fieldtype": "jira",
                  "from": "1",
                  "fromString": "Open",
                  "to": "5",
                  "toString": "Resolved"
               }
            ]
         }
      ]
   }
}