{ "expand": "operations,versionedRepresentations,editmeta,changelog,renderedFields", "id": "371277", "self": "https://bugs.mojang.com/rest/api/2/issue/371277", "key": "BDS-8829", "fields": { "issuetype": "1", "project": "11700", "fixVersions": [], "resolution": "5", "customfield_10500": { "self": "https://bugs.mojang.com/rest/api/2/customFieldOption/10300", "value": "Unconfirmed", "id": "10300", "disabled": false }, "customfield_12800": null, "customfield_12602": [], "customfield_12601": null, "customfield_12604": null, "customfield_12603": null, "customfield_12606": null, "customfield_12605": null, "customfield_12608": null, "resolutiondate": "2020-09-10T04:36:51.000+0300", "customfield_12607": null, "customfield_12609": null, "workratio": -1, "lastViewed": null, "watches": { "self": "https://bugs.mojang.com/rest/api/2/issue/BDS-8829/watchers", "watchCount": 0, "isWatching": false }, "created": "2020-09-09T21:44:01.000+0300", "customfield_12000": null, "customfield_12201": null, "customfield_12600": null, "labels": [], "customfield_11700": "{}", "versions": [ "19584" ], "issuelinks": [], "assignee": null, "updated": "2020-09-10T04:36:51.000+0300", "status": "5", "description": "I have already deleted and re-installed Minecraft on my PS4. When I first logged back on I was able to enter, but it would NOT let me log back on to my Xbox Live account, saying I was still logged on. But I had shut it down and deleted it all, so I was unsure how/why that was even possible. After many attempts and unsuccessful tries to log off from other sources, I closed out the application and took out the disc. Now, I am trying to fix the issue and I can\u2019t even get past the Mojang loading screen yet again (which was the original issue I was dealing with in the first place leading me to delete and reinstall). \u00a0Any help/tips/suggestions? I am afraid I have lost 5+ years of builds and worlds at this point.\u00a0\r\n\r\nPS4 v2.12 update Disc\r\n\r\n\u00a0\r\n\r\nRESOLVED - so I had to delete my Minecraft saved data on my PS4. \u00a0\r\n\r\nFor issues involving the inability to connect a Microsoft account to the PS4 <:Playstation:715154809615024148> (ie: Failed to login, infinite connecting, ect.) Please attempt the following method:\r\n\r\nClose Minecraft > PS4 settings menu > *'Application Saved Data Management'* > *'Saved Data in System Storage'* > DELETE > Select Minecraft > Delete the *SAVED DATA* files. **You don't need to touch your World designs** > open Minecraft > Follow the Microsoft account setup instructions", "customfield_11100": null, "customfield_11300": null, "customfield_11500": null, "customfield_12503": null, "customfield_12700": null, "customfield_12502": null, "customfield_12504": null, "attachment": [ "335166" ], "summary": "Mojang Screen Forever", "creator": "JIRAUSER549506", "reporter": "JIRAUSER549506", "customfield_10002": null, "customfield_12501": null, "customfield_12500": null, "customfield_11601": null, "customfield_11600": "0|i1lryf:", "environment": null, "customfield_11801": null, "customfield_11800": null, "customfield_11602": null, "customfield_11802": null, "comment": { "comments": [ { "self": "https://bugs.mojang.com/rest/api/2/issue/371277/comment/803717", "id": "803717", "author": "bugsbugsbugs", "body": "Duplicate of MCPE-84790", "updateAuthor": "bugsbugsbugs", "created": "2020-09-09T21:45:04.150+0300", "updated": "2020-09-09T21:45:04.150+0300" }, { "self": "https://bugs.mojang.com/rest/api/2/issue/371277/comment/803731", "id": "803731", "author": "JIRAUSER549506", "body": "For issues involving the inability to connect a Microsoft account to the PS4 <:Playstation:715154809615024148> (ie: Failed to login, infinite connecting, ect.) Please attempt the following method:\r\n\r\nClose Minecraft > PS4 settings menu > *'Application Saved Data Management'* > *'Saved Data in System Storage'* > DELETE > Select Minecraft > Delete the *SAVED DATA* files. **You don't need to touch your World designs** > open Minecraft > Follow the Microsoft account setup instructions", "updateAuthor": "JIRAUSER549506", "created": "2020-09-09T22:29:30.832+0300", "updated": "2020-09-09T22:29:30.832+0300" } ], "maxResults": 2, "total": 2, "startAt": 0 }, "votes": { "self": "https://bugs.mojang.com/rest/api/2/issue/BDS-8829/votes", "votes": 0, "hasVoted": false } }, "changelog": { "startAt": 0, "maxResults": 3, "total": 3, "histories": [ { "id": "1801586", "author": "JIRAUSER549506", "created": "2020-09-09T22:13:06.867+0300", "items": [ { "field": "description", "fieldtype": "jira", "from": null, "fromString": "I have already deleted and re-installed Minecraft on my PS4. When I first logged back on I was able to enter, but it would NOT let me log back on to my Xbox Live account, saying I was still logged on. But I had shut it down and deleted it all, so I was unsure how/why that was even possible. After many attempts and unsuccessful tries to log off from other sources, I closed out the application and took out the disc. Now, I am trying to fix the issue and I can\u2019t even get past the Mojang loading screen yet again (which was the original issue I was dealing with in the first place leading me to delete and reinstall). \u00a0Any help/tips/suggestions? I am afraid I have lost 5+ years of builds and worlds at this point.\u00a0", "to": null, "toString": "I have already deleted and re-installed Minecraft on my PS4. When I first logged back on I was able to enter, but it would NOT let me log back on to my Xbox Live account, saying I was still logged on. But I had shut it down and deleted it all, so I was unsure how/why that was even possible. After many attempts and unsuccessful tries to log off from other sources, I closed out the application and took out the disc. Now, I am trying to fix the issue and I can\u2019t even get past the Mojang loading screen yet again (which was the original issue I was dealing with in the first place leading me to delete and reinstall). \u00a0Any help/tips/suggestions? I am afraid I have lost 5+ years of builds and worlds at this point.\u00a0\r\n\r\n\r\n\r\nPS4 v2.12 update Disc" } ] }, { "id": "1801594", "author": "JIRAUSER549506", "created": "2020-09-09T22:29:30.836+0300", "items": [ { "field": "description", "fieldtype": "jira", "from": null, "fromString": "I have already deleted and re-installed Minecraft on my PS4. When I first logged back on I was able to enter, but it would NOT let me log back on to my Xbox Live account, saying I was still logged on. But I had shut it down and deleted it all, so I was unsure how/why that was even possible. After many attempts and unsuccessful tries to log off from other sources, I closed out the application and took out the disc. Now, I am trying to fix the issue and I can\u2019t even get past the Mojang loading screen yet again (which was the original issue I was dealing with in the first place leading me to delete and reinstall). \u00a0Any help/tips/suggestions? I am afraid I have lost 5+ years of builds and worlds at this point.\u00a0\r\n\r\n\r\n\r\nPS4 v2.12 update Disc", "to": null, "toString": "I have already deleted and re-installed Minecraft on my PS4. When I first logged back on I was able to enter, but it would NOT let me log back on to my Xbox Live account, saying I was still logged on. But I had shut it down and deleted it all, so I was unsure how/why that was even possible. After many attempts and unsuccessful tries to log off from other sources, I closed out the application and took out the disc. Now, I am trying to fix the issue and I can\u2019t even get past the Mojang loading screen yet again (which was the original issue I was dealing with in the first place leading me to delete and reinstall). \u00a0Any help/tips/suggestions? I am afraid I have lost 5+ years of builds and worlds at this point.\u00a0\r\n\r\nPS4 v2.12 update Disc\r\n\r\n\u00a0\r\n\r\nRESOLVED - so I had to delete my Minecraft saved data on my PS4. \u00a0\r\n\r\nFor issues involving the inability to connect a Microsoft account to the PS4 <:Playstation:715154809615024148> (ie: Failed to login, infinite connecting, ect.) Please attempt the following method:\r\n\r\nClose Minecraft > PS4 settings menu > *'Application Saved Data Management'* > *'Saved Data in System Storage'* > DELETE > Select Minecraft > Delete the *SAVED DATA* files. **You don't need to touch your World designs** > open Minecraft > Follow the Microsoft account setup instructions" } ] }, { "id": "1801970", "author": "576874", "created": "2020-09-10T04:36:51.539+0300", "items": [ { "field": "resolution", "fieldtype": "jira", "from": null, "fromString": null, "to": "5", "toString": "Cannot Reproduce" }, { "field": "status", "fieldtype": "jira", "from": "1", "fromString": "Open", "to": "5", "toString": "Resolved" } ] } ] } }