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   "id": "305891",
   "self": "https://bugs.mojang.com/rest/api/2/issue/305891",
   "key": "BDS-4179",
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      "issuetype": "1",
      "project": "11700",
      "fixVersions": [],
      "resolution": "3",
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      "created": "2020-04-15T15:32:27.000+0300",
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            "id": "169303",
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            "type": "10102",
            "outwardIssue": "305799"
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      ],
      "assignee": null,
      "updated": "2020-04-15T17:04:36.000+0300",
      "status": "5",
      "description": "So I put in a ticket for a block glitch issue. \u00a0This is the first time I e had to place a ticket for an issue with Minecraft pocket edition because I\u2019ve only been playing for a couple weeks. \u00a0I was told I didn\u2019t supply enough information and the ticket was set to \u201cresolved\u201d when it wasn\u2019t. \u00a0How about you provide your customers with more patience and direction before completely shutting them down and \u201cresolving\u201d the ticket when nothing has been done. \u00a0I would like to provide more information and continue to report the glitch so the game can improve and I can use my device. \u00a0But instead of asking questions like literally all good customer service does. \u00a0I was commented at on how I didn\u2019t provide enoughr information. \u00a0I\u2019m not the customer service and it isn\u2019t my job and to know what 100% of what y\u2019all need. \u00a0I have a family of 7 people that would like to support this game but wtf is up with the customer service......",
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      "attachment": [],
      "summary": "Wow customer service sucks",
      "creator": "JIRAUSER462581",
      "reporter": "JIRAUSER462581",
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      "customfield_12501": null,
      "customfield_12500": null,
      "customfield_11601": null,
      "customfield_11600": "0|i1akpz:",
      "environment": "Bedrock Minecraft PE on iPhone 11.",
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      "comment": {
         "comments": [
            {
               "self": "https://bugs.mojang.com/rest/api/2/issue/305891/comment/665730",
               "id": "665730",
               "author": "ionicecko",
               "body": "Hi Adam,\r\n\r\nThis is a bug tracker manned by volunteers, its not customer service. Because we're volunteers and due to the sheer number of reports that come in every day from Minecrafters all over the world its far easier for us to close an issue as incomplete and allow you to re-report with more information than spend days going back and forward with you in comments. We don't have the manpower to treat it that way.\r\n\r\nYou will also find that I went to significant effort to provide a detailed response on what was missing from your report and also to point out that you haven't raised your report in the right place. I would suggest heading over and reading [that comment|https://bugs.mojang.com/browse/BDS-4173?focusedCommentId=665693&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-665693] and if you need any more information commenting there.\r\n\r\nThe information is also referenced in the how-to guide in the quick links I referenced (https://help.minecraft.net/hc/en-us/articles/360039268071).\r\n\r\nIonic\r\n\r\nEdit: Just as a heads up I will be forwarding this one on for closure as well as its in the wrong project and contains no further information.",
               "updateAuthor": "ionicecko",
               "created": "2020-04-15T15:49:09.462+0300",
               "updated": "2020-04-15T15:56:47.830+0300"
            }
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            "author": "ocelotonesie",
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                  "to": "BDS-4173",
                  "toString": "This issue duplicates BDS-4173"
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            "id": "1510610",
            "author": "ocelotonesie",
            "created": "2020-04-15T17:04:36.928+0300",
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