{ "expand": "operations,versionedRepresentations,editmeta,changelog,renderedFields", "id": "243360", "self": "https://bugs.mojang.com/rest/api/2/issue/243360", "key": "BDS-918", "fields": { "issuetype": "1", "project": "11700", "fixVersions": [], "resolution": "7", "customfield_10500": null, "customfield_12800": null, "customfield_12602": [], "customfield_12601": null, "customfield_12604": null, "customfield_12603": null, "customfield_12606": null, "customfield_12605": null, "customfield_12608": null, "resolutiondate": "2020-02-25T00:07:59.000+0200", "customfield_12607": null, "customfield_12609": null, "workratio": -1, "lastViewed": null, "watches": { "self": "https://bugs.mojang.com/rest/api/2/issue/BDS-918/watchers", "watchCount": 0, "isWatching": false }, "created": "2019-05-26T05:54:32.000+0300", "customfield_12000": null, "customfield_12201": null, "customfield_12600": null, "labels": [], "customfield_11700": "{}", "versions": [ "17512", "17604" ], "issuelinks": [ { "id": "141269", "self": "https://bugs.mojang.com/rest/api/2/issueLink/141269", "type": "10102", "inwardIssue": "243361" } ], "assignee": null, "updated": "2020-02-25T00:07:59.000+0200", "status": "5", "description": "I speak spanish and i need help NINTENDO can't help me and MICROSOFT can't help me. Nintendo support said to me that i should explain here but my English is bad.\n\nSo this is the problem:\n\nI play on Nintendo switch.\nI\u00a0was in the skins i was looking the skins free and no free, so i go so much down and then the screen crash and i select my skin free.. but they Minecraft crash in that moment.\nSo i go to home of switch and my switch crashes then i do hardreset to my nintendo switch and i started again Minecraft... Now the loading screen is so slow now i need wait 1:30 minutes to load the men\u00fa and it crashes 2 times before i select \"play\" and i can't load my account of Microsoft of XBOX and the moment that i play Minecraft it crash too, my Friends of PC or another plataforma can't play, they login, but they can't move well.\nThe moment that i sign account of Microsoft my nintendo switch error tell me problem of DNS, or my conection is wrong but i always play with etherner and the conection with Minecraft is lost.\nI called yo Microsoft and they tell me that nintendo should help to me then i called nintendo and they said Mojang must help me... I don't know what i must do. I am very angry with this problem, I CANT PLAY I NEED HELP.\n\nEspa\u00f1ol:\nJuego en nintendo Switch\nEstaba en el men\u00fa de Minecraft viendo las skins del personaje que son gratis y por pagar, baj\u00e9 por mucho tiempo para ver las skins y al momento de bajar mucho la pantalla se bugea, en ese instante seleccione mi skin gratis y al salir el juego se crashea, fue ah\u00ed cuando fui al men\u00fa de la consola y mi nintendo se qued\u00f3 trabada, hice hardreset y luego de volver a iniciar el juego, se demor\u00f3 aproximadamente 1:30 en iniciar( hasta hoy ) y antes de entrar al men\u00fa principal se crashea dos veces, la m\u00fasica se traba y debo esperar m\u00e1s, ahora no puedo iniciar sesi\u00f3n en Xbox desde Minecraft de nintendo switch y cuando quiero jugar con amigos no puedo porque ellos tienen mucho lag, pueden entrar a la sala, pero no pueden jugar bien.\nAl momento de intentar iniciar sesi\u00f3n en Microsoft, me dice que tengo problemas de DNS o de conexi\u00f3n de wifi, aunque SIEMPRE juego con cable etherner o que el servidor de Minecraft tiene problemas en esos momentos.\nNo s\u00e9 qu\u00e9 hacer, necesito ayuda... Llam\u00e9 a MICROSOFT y me dijeron que si es de NINTENDO debo llamarlos a ellos, me llamaron porque es demasiado caro llamar a estados unidos desde chile, as\u00ed que luego de explicar lo mismo de reci\u00e9n me dicen que debo comunicarme directamente con Mojang y as\u00ed es como llegu\u00e9 aqu\u00ed.\nNECESITO AYUDA, NO S\u00c9 QU\u00c9 HACER Y ESTOY SUPER ENOJADO. Llevo m\u00e1s de un mes as\u00ed, ayuda Mojang!!!!!", "customfield_11100": null, "customfield_11300": null, "customfield_11500": null, "customfield_12503": null, "customfield_12700": null, "customfield_12502": null, "customfield_12504": null, "attachment": [ "219674" ], "summary": "BUG", "creator": "voltraxer1", "reporter": "voltraxer1", "customfield_10002": null, "customfield_12501": null, "customfield_12500": null, "customfield_11601": null, "customfield_11600": "0|i0zx47:", "environment": "The problem is foto ALL VERSIONS", "customfield_11801": null, "customfield_11800": null, "customfield_11602": null, "customfield_11802": null, "comment": { "comments": [ { "self": "https://bugs.mojang.com/rest/api/2/issue/243360/comment/551438", "id": "551438", "author": "voltraxer1", "body": "Plss Help...", "updateAuthor": "voltraxer1", "created": "2019-05-28T05:15:34.353+0300", "updated": "2019-05-28T05:15:34.353+0300" }, { "self": "https://bugs.mojang.com/rest/api/2/issue/243360/comment/639076", "id": "639076", "author": "ocelotonesie", "body": "*Thank you for your report!*\nHowever, this issue is {color:#FF5722}*Invalid*{color}.\n\nThis is related to a different project. Use one of the links below to go to the correct project.\n-- [Minecraft: Java Edition|https://bugs.mojang.com/browse/MC] --- Windows, Mac, and Linux\n-- [Minecraft Launcher|https://bugs.mojang.com/browse/MCL] --- bugs about the Minecraft Launcher specifically\n-- [Minecraft: Bedrock Edition|https://bugs.mojang.com/browse/MCPE] --- Gear VR, iOS, Android, Windows 10 (from the Windows store), Xbox One, Windows 10 Mobile, Fire TV, Nintendo Switch, and PS4\n-- [Minecraft: Earth|https://bugs.mojang.com/browse/MCE] --- AR Compatible Devices\n\n*Quick Links*:\n\ud83d\udcd3 [Issue Guidelines|https://bugs.mojang.com/projects/MCPE/summary] -- \ud83d\udcac [Community Support|http://hopper.minecraft.net/help/technical-support-resources/] -- \ud83d\udce7 [Customer Support|https://help.minecraft.net/hc/en-us/requests/new] -- \ud83d\udcd6 [Game Wiki|https://minecraft.gamepedia.com/Minecraft_Wiki]", "updateAuthor": "ocelotonesie", "created": "2020-02-25T00:07:59.833+0200", "updated": "2020-02-25T00:07:59.833+0200" } ], "maxResults": 2, "total": 2, "startAt": 0 }, "votes": { "self": "https://bugs.mojang.com/rest/api/2/issue/BDS-918/votes", "votes": 0, "hasVoted": false } }, "changelog": { "startAt": 0, "maxResults": 3, "total": 3, "histories": [ { "id": "1127170", "author": "voltraxer1", "created": "2019-05-26T05:58:07.399+0300", "items": [ { "field": "Attachment", "fieldtype": "jira", "from": null, "fromString": null, "to": "219674", "toString": "15588394449701112824405.jpg" } ] }, { "id": "1127511", "author": "asteraoth", "created": "2019-05-27T01:23:15.419+0300", "items": [ { "field": "Link", "fieldtype": "jira", "from": null, "fromString": null, "to": "BDS-919", "toString": "This issue is duplicated by BDS-919" } ] }, { "id": "1447283", "author": "ocelotonesie", "created": "2020-02-25T00:07:59.852+0200", "items": [ { "field": "resolution", "fieldtype": "jira", "from": null, "fromString": null, "to": "7", "toString": "Invalid" }, { "field": "status", "fieldtype": "jira", "from": "1", "fromString": "Open", "to": "5", "toString": "Resolved" } ] } ] } }